Great Wave Guarantee

The Great Wave Guarantee

Here at Great Wave Aquatics we try our hardest to make sure every animal and plant we ship makes it to its destination safely, that means packaging as safely as possible and offering insulation when needed. However, know that we are not in control of how the item is handled in shipping! 

In the even that any item doesn't make it to its destination alive we offer 100% full replacements for those items!

RULES OF THE GUARANTEE 

 

• CONTACT ME ON ARRIVAL WITHIN 2 HOURS OF THE SHIPPING LABEL ARRIVAL TIME WITH ANY ISSUES! THIS MEANS INACTIVITY OR THOUGHTS THE SNAIL MIGHT BE DEAD! I WILL NOT HONOR REPLACEMENTS IF YOUR SNAIL SITS FOR MORE THAN 4 HOURS AFTER ARRIVING.
  
  
  
• IF YOUR WEATHER IS BELOW 50°F OR ABOVE 90° PLEASE HOLD AT POST OFFICE IF ITS GOING TO TAKE LONGER THAN 4 HOURS TO GET TO YOUR PACKAGE AFTER ARRIVING!

 

• PLEASE ALLOW UP TO 48 HOURS BEFORE MESSAGING UNLESS THE ITEM IS OBVIOUSLY DESTROYED OR PERISHED THIS MEANS SMELL, SMASHED SNAIL, BOX, OR CONTAINERS, ROTTED PLANT, or EMPTY SHELL / HANGING LIMPLY OUT OF SHELL
  
  
  
• PLEASE CONTACT ME BY EMAIL: contact@greatwaveaquatics.com
  
  
• ALL REPLACEMENT ITEMS (SNAIL OR PLANT) ARE COVERED BY THE GUARANTEE, SHIPPING IS AT BUYERS EXPENSE, HOWEVER IF SHIPPING IS UPGRADED TO PRIORITY 2 DAY SHIPPING OR A PACKAGING UPGRADE IS PURCHASED I WILL COVER REPLACEMENT SHIPPING COST

 

• I OFFER THIS GUARANTEE ONE TIME ON ALL PRODUCTS

 

• YOU MUST TAKE A PICTURE OF THE PERISHED SNAIL OR PLANT TO GET THE REPLACEMENT AT TIME OF ACCLIMATION OR AFTER 48 HOURS

 

Thank you for understanding! I want to make sure I provide the best quality service I can and I understand that live creatures always have a chance of perishing in the mail. I offer this guarantee to make sure that everyone is going to receive healthy, active creatures or plants.